Shipping Policy

At Thorne, we are dedicated to creating a more efficient global shipping experience, ensuring our products reach our customers safely, reliably, and quickly. To achieve this, we have activated overseas warehouse services and established a localized distribution network. This helps us reduce transportation costs, minimize damage during transit, and shorten long international shipping times.

Currently, Thorne operates overseas warehouses in North America. When stock is available, we guarantee delivery within 1-2 weeks. However, actual delivery times may vary based on specific circumstances. If you have any questions about your order, please email your order number to service@aerogogo.com. Our customer support team will respond within 2-3 business days.

• Order Processing Time: 2-3 working days

• Tracking Number Generation: Within 5 working days after order processing

• Order Delivery Time: 1-2 weeks

Note: If an item is out of stock and requires inventory reallocation, delivery times may be extended.

Attention: Different countries have varying regulatory measures for importing goods, which may require additional documents for customs clearance. Our customer support team will contact you via email to request the necessary materials. Please note that the time needed for this process is not included in the order delivery time. Make sure to check your email within 48 hours after placing your order.