Return and Refund Policy

Introduction

As a burgeoning brand, Thorne places great emphasis on the customer experience. We guarantee 100% satisfaction with our products and strive to offer the most convenient and seamless customer service possible for all orders placed through our official website. If customers receive defective products, they can submit a request directly on the order page within 14 days for a full cash refund or exchange. Please see below for more details.

• Refund request before the order tracking number is generated: If a refund is requested before the order tracking number is generated, we will approve the request within 24 hours. The refund will be processed to the payment card used for the order. The time it takes for the refund to appear on your statement may vary depending on your bank, so please consult your card issuer for details.

• Returns and refunds after the order tracking number is generated: If you wish to return an item because you purchased the wrong product or changed your mind after the tracking number has been generated, please contact us via email. To expedite the return and refund process, email us at xxx@xxx.com with the subject line “Order Number + Quality issue or not.” If it is a quality issue, please attach a video showing the defect. Ensure all product packaging and accessories are kept intact until we contact you. Our after-sales team will reach out within 24 hours.

• Warranty: We provide a lifetime warranty on all products and offer a free replacement service within one year, depending on the specific product. For more details, please refer to our Warranty policy.

Note: All online payments and transactions made on our official Thorne store are 100% secure and managed by Shopify and all major bank cards.